Fraud Prevention.
At Bivial, your security is our top priority. We are committed to helping you protect your accounts and personal information from fraudulent activity.
Here’s how we work to keep you safe and what you can do to enhance your security.
Here’s how we work to keep you safe and what you can do to enhance your security.
What is fraud?
Fraud occurs when an individual unlawfully acquires your banking or personal information to authorise a payment from your account without your consent. This typically results in an unrecognised transaction on your account.
What is a scam?
A scam occurs when you are deceived into making a payment for false reasons, often by responding to a fraudulent email, text, or call. Scammers may impersonate trusted individuals or organisations, pressuring you to make a payment ultimately stealing your money.
Protect Yourself from Fraud and Scams.
Occasionally, fraudsters may attempt to exploit the Bivial name and brand. They may misuse Bivial's logo, design elements, and other brand materials to trick genuine customers into revealing personal information or transferring funds to third-party accounts. To help you stay safe, we've outlined the most common scams so you can recognise and avoid them.
Fraud Sites
Bivial AG's official website and online dashboard platform can be accessed at: https://www.bivial.com and https://dashboard.bivial.com/auth/login. Our website and dashboard are available only in English.
If you encounter a website displaying Bivial’s logo or branding at an address other than https://www.bivial.com, or if the site seems suspicious in any way, close your browser immediately.
To report a suspicious site, please contact us at support@bivial.com.
If you encounter a website displaying Bivial’s logo or branding at an address other than https://www.bivial.com, or if the site seems suspicious in any way, close your browser immediately.
To report a suspicious site, please contact us at support@bivial.com.
Fraudulent Messages (SMS)
To help you identify potential scam messages, keep an eye out for these warning signs:
- Fraudulent messages often contain suspicious links, including foreign domains (e.g., https://bivial-security.com) or shortened links (e.g., those starting with https://bit.ly/) to hide their true destination.
- Bivial will never send you links via SMS.
- We will never ask you to stop fraudulent transactions via SMS.
- Do not click on any links or share personal information.
- Report it by forwarding a screenshot to support@bivial.com.
- If you have already shared sensitive data with a third party, contact our support team immediately at +41 41 552 0093.
Scam Emails
To help you identify potential scam emails, watch out for the following red flags:
- Scam emails often urge you to suspend payments, secure your account, or log in to your online banking via a link provided in the email. They create a sense of urgency, pushing you to act quickly, click links, and enter your details.
- Official emails from Bivial always come from an @bivial.com or @bivial.ch address. If the sender’s email differs in any way—even by one letter—exercise caution.
- We never send official communications from personal email providers like @gmail.com, @hotmail.com, or similar addresses.
- Do not click on unknown links or share your personal information.
- Report it by forwarding the email to support@bivial.com. If possible, attach the original scam email.
- If you have already shared sensitive data with a third party, contact our support team immediately at +41 41 552 0093.
Voice Phishing (Fraudulent Calls)
To help you identify potential scam phone calls, watch out for these warning signs:
- Bivial will call you from our official client support number +41 41 552 0093. However, fraudsters can spoof caller IDs, making it appear as though the call is coming from us. Always assess the content of the call, not just the caller’s number.
- Scam calls create urgency and panic, pressuring you to share PINs, bank card details, or personal information. Bivial will never ask for personal details over the phone—we already know who we are calling.
- Fraudsters may claim they need you to confirm your identity by providing PINs or passwords. Bivial never asks for this information during a call.
- If a call claims a suspicious transaction has occurred and asks you to enter your PINs to stop it, hang up immediately. If we detect fraudulent activity, we will handle it on our end—without asking for your input over the phone.
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If you've encountered fraud, accessed a suspicious website, or shared personal information with unknown individuals, please contact Bivial support immediately at +41 41 552 0093 and/or email us at support@bivial.com.
Additionally, report the incident to the police.
If you've encountered fraud, accessed a suspicious website, or shared personal information with unknown individuals, please contact Bivial support immediately at +41 41 552 0093 and/or email us at support@bivial.com.
Additionally, report the incident to the police.
- Filing a crime report is quick and straightforward. Every report, regardless of the damage amount, is crucial in helping the police apprehend criminals. We collaborate closely with law enforcement by providing necessary information.
- If the fraudsters are apprehended, there's a possibility of recovering your funds. This process may take time, but there may be a chance to retrieve your money.
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